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Refund policy

Returns & Exchanges
At SKINN CAVE, we are committed to providing high-quality, professional-grade skincare. Due to the nature of these products, all sales are carefully managed to ensure safety, integrity, and results.

 

We gladly accept returns for store credit or exchange within 7 days of delivery, based on the carrier’s confirmed delivery date.

 

To be eligible:

  • Products must be unopened, unused, and in original packaging

  • This includes all seals, boxes, and protective wrapping

  • Items must be in resalable condition

 

Return Limitations
To maintain fairness and product integrity:

  • A maximum of three (3) individual items may be returned or exchanged within a 365-day period

  • Additional returns will not be accepted until this period resets

 

Shipping Responsibility

  • Return shipping costs are the responsibility of the customer

  • Original shipping fees are non-refundable

  • We recommend using a trackable and insured shipping method, as SKINN CAVE is not responsible for lost or damaged return shipments

 

Final Sale Items
The following purchases are considered final sale and are not eligible for return or exchange:

  • Products purchased during 30% off or major promotional events (including Black Friday/Cyber Monday)

  • Orders that include a Gift With Purchase (GWP)

  • Devices, tools, makeup, and supplements

  • Select professional skincare brands as required by manufacturer guidelines

  • International orders

 

Return Process
To initiate a return:

  1. Securely package your item

  2. Include your:

    • Full name

    • Billing address

    • Order date or number

  3. Ship using a trackable carrier

Once received, please allow up to 14 business days for processing.

Deductions & Fees

  • A minimum $10 fee or up to 10% may be deducted to cover processing and restocking

  • Any free samples or promotional items must be returned unused

    • If not included, their value may be deducted from your store credit

 

Damaged or Incorrect Orders
If your order arrives damaged or incorrect:

  • Notify us within 48 hours (damage) or 5 days (incorrect item)

  • Email: support@skinncave.com

  • We will provide return instructions and resolve promptly

Failure to notify within this timeframe may result in ineligibility for replacement.

 

Undeliverable or Refused Packages
Orders returned due to delivery issues will be refunded once received and inspected.

  • A $15 fee will be deducted for shipping and processing

 

Allergic Reactions
Individual skin responses may vary.

  • SKINN CAVE is not responsible for allergic reactions

  • Reactions do not qualify for a refund or exchange

  • Please consult your healthcare provider if irritation occurs

 

Rewards Program (LOVE Points)

  • Points earned on returned items will be deducted

  • Points have no cash value and are non-transferable

 

Policy Enforcement
SKINN CAVE reserves the right to:

  • Refuse returns that do not meet policy criteria

  • Limit excessive return activity

  • Deny refunds on previously returned or used products

 

Products returned in used condition may be:

  • Returned to the customer at their expense

  • Or discarded upon request

 

Policy Updates
SKINN CAVE reserves the right to update or modify this policy at any time. Changes take effect immediately upon posting.

 

Contact Us
For all return-related inquiries:
support@skinncave.com

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