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SHIPPING POLICY

At SKINN CAVE, every order is prepared with intention and care. We are committed to delivering your products safely, efficiently, and in alignment with the integrity of professional skincare.

 

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays) after your order confirmation is received.

 

Once your order ships, you will receive a tracking email to monitor your delivery.

Please note:

During promotions or high-volume periods, processing times may be slightly extended.

 

Domestic Shipping (U.S.)

We offer a variety of shipping options to meet your needs:

  • Standard Shipping (Free)
    Estimated delivery: 6–12 business days after fulfillment

  • USPS Priority Mail — $10
    Estimated delivery: 2–5 business days

  • UPS Ground — $14
    Estimated delivery: 1–5 business days

  • Signature Required (Priority Mail) — $13.99
    Recommended for added delivery security

  • Expedited Shipping — $50
    Estimated delivery: Next business day (continental U.S., Monday–Thursday)

 

Additional Shipping Notes

  • Orders over a certain value may require signature confirmation for security

  • Some products may not qualify for expedited shipping

  • Additional fees may apply based on weight, size, or delivery location

  • Orders to Hawaii may incur an additional shipping fee

 

International Shipping

We offer international shipping to select countries.

Please note:

  • All international orders are final sale

  • Delivery timelines may extend up to 12 weeks, depending on customs processing

  • SKINN CAVE is not responsible for packages once they leave the United States

  • Customers are responsible for customs fees, duties, and taxes (including VAT)

Failure to pay import fees may result in forfeiture of the order without refund.

Certain professional brands may be restricted from international shipping due to manufacturer guidelines.

 

Order Tracking

Once your order ships, you will receive a tracking number via email.
You may also track your order by logging into your account.

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Multiple Orders

Orders placed under the same name and address may be combined for shipping.
If you prefer separate shipments, please contact us promptly after placing your order.

Incorrect Orders

If you receive an incorrect item:

  • Notify us within 5 days of delivery

  • The product must be unopened and unused

  • We will provide return instructions and promptly send the correct item once received and verified

 

Out of Stock Items

If an item becomes unavailable:

  • Available items may ship first

  • Out-of-stock items will ship separately once restocked

  • If your order contains only one item, it will ship once available

We appreciate your patience as we maintain product quality and availability.

 

 

Warm Weather Shipping

To preserve product integrity during warmer months:

  • Certain heat-sensitive products may require adjusted shipping methods or additional packaging

  • Minimal fees may apply to protect product quality

  • Orders shipped without recommended protection are not eligible for return due to heat exposure

 

Damaged Items

If your package arrives damaged:

  • Notify us within 24 hours of delivery

  • Email support@skinncave.com with:

    • Your order number

    • Photos of the damaged item and packaging

Resolution (replacement or refund) will be provided at SKINN CAVE’s discretion.

 

Incorrect Shipping Address

Please ensure your shipping details are correct at checkout.

SKINN CAVE is not responsible for:

  • Incorrect addresses provided by the customer

  • Packages delivered to the wrong address due to input error

In these cases, the customer is responsible for contacting the carrier and covering any associated fees.

 

Undeliverable or Refused Packages

Packages returned to SKINN CAVE due to delivery issues:

  • Will be processed once received and inspected

  • A $15 fee will be deducted for shipping and handling

  • Orders may be reshipped once additional postage is paid

 

Lost or Missing Packages

If your tracking shows “delivered” but you have not received your package:

  1. Check around your property and with neighbors

  2. Contact your carrier to verify delivery location

  3. File a claim with the carrier if necessary

Once marked as delivered, SKINN CAVE is not responsible for lost or stolen packages.

 

Holidays

Orders are not processed or shipped on U.S. federal holidays.

 

Contact Us

For shipping-related questions or concerns:
support@skinncave.com

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Policy Updates

SKINN CAVE reserves the right to update this Shipping Policy at any time. Changes take effect immediately upon posting.

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